BetAmerica Self-Service Center

If you can’t find the answer to your query below please refer to our Contact Us page for details on how to contact a member of our dedicated, U.S. based, customer care center.

General

About BetAmerica

BetAmerica.com is an advance deposit wagering service of Churchill Downs Technology Initiatives Company, a Delaware corporation, which holds a Multi-Jurisdictional Simulcasting and Interactive Wagering Totalizator Hub license from the Oregon Racing Commission.

Signing up for an account with BetAmerica is a quick, simple and free process which is typically completed in less than two minutes.

Visit our single registration page which will guide you through the steps needed.

Once you have opened your account you are eligible to receive a 100% bonus on your first deposit.

Yes, all personal account information is strictly confidential.

BetAmerica is legal, safe, and secure.

We are required to collect your name, social security number, email and residential information as part of a process to verify age and residency of our members

BetAmerica is legal, safe, and secure. We are U.S. based, U.S. licensed, and U.S. regulated.

There are none!

We have never charged for video or to sign up.

Many of our competitors have chosen sliding membership levels, but we want everyone to have access to our entire site. So whether you wager a little or a lot, all the services we offer are FREE!

The quickest way to receive customer support is by using our live chat service which can be found in the sidebar of this page or on many pages at BetAmerica.com.

You can also email us: help@betamerica.com or call 866-607-7929.

We do answer questions via Facebook message and Twitter, but all account-related customer issues can only be handled by Player Services.

BetAmerica is accessible through all laptops, desktops, tablets and mobiles!

While every effort is made to support all browser types there are unfortunately some older versions which we are no longer able to support.  If you are on a desktop or a laptop please visit our System Requirements page to check what browser you are currently using.

If you are on a mobile or tablet device our responsive website will offer you the most optimized experience.

If you are on an iPhone we highly recommend downloading the BetAmerica App.

To open a BetAmerica account, you must be 18 years of age or older.

Residents of Alabama must be 19 or older.  Texas customers must be 21 or older.

We electronically verify the date of birth of all new accounts.

By federal law, any wager which results in proceeds of $600.00 or more must be reported to the Internal Revenue Service (IRS), if the amount of such proceeds is at least 300 times as large as the amount wagered. Any wager which results in proceeds of more than $5000.00 is subject to withholding, if the amount of such proceeds is at least 300 times as large as the amount wagered.

 Promotions

BetAmerica has the most player friendly promotions calendar, in addition to the best sign up offer.  We offer something nearly every day whether it’s on racing or daily fantasy sports.

Check out what we have going on today by visiting the Promotions Calendar.

Your Pending Bonus balance (shown in the top right after logging in) shows you how much bonus you have qualified for. Your pending bonus is gradually released as real cash each time you make a bet or enter a daily fantasy sports contest on our site.

What are the benefits of pending bonus?

The biggest benefit is that you start getting your bonus funds the minute you start wagering! There is no need to wager a large sum of money in order to “qualify” for your bonus – the minute you start playing, pending bonus funds are released into your account. In addition, because bonuses are now tied directly to your wagering, we are able to offer larger bonuses than ever before!

How fast does pending bonus become real cash?

Pending bonus is released to real cash at a rate of 10% of your racing bets or fantasy sports entry fees.

So if you make a $25 wager, $2.50 of pending bonus will be released into your account. These funds will be released into your account after a race, sport or gaming contest ends and is graded.

What happens if I cancel a wager?

If you cancel a wager, that wager doesn’t count. If you’re playing a sports contest, and that game is cancelled you will also not receive the bonus for that either.

Why doesn’t my pending bonus show up immediately?

There is a slight delay after you deposit funds, or tickets are graded, before your pending bonus funds show up. After your initial deposit, you may see a 1 – 5 minute delay before the pending bonus funds appear in your account. As well, when a racing ticket is resulted, or a contest ends, there may again be a 1 – 5 min delay before your bonus funds are released into your real money account. But don’t worry, in both cases the funds WILL appear!

Refer your friends to BetAmerica.com and you will receive $50 for each friend you tell how awesome we are.

We pay you $50 per new account you refer to us, after that account has met the very light criteria of a $50 deposit (within 30 days) and $500 total bet on racing/contests entered on fantasy/combination of both (within 60 days).

  1. Log in to your BetAmerica account, click Promotions, then Refer-A-Friend.
  2. Type in your friend(s) email address and add a personalized message if you’d like. Click SEND and they will get info on how they can receive a 100% bonus on their first deposit up to $300!
  3. You receive $50 each time a friend:
    • Completes sign up
    • and deposits a minimum of $50 within 30 days
    • and bets or plays at least $100 within 60 days

For more details visit our refer-a-friend page.

Our signup bonus works across all BetAmerica products and is a 100% match on your first deposit, up to a $100 bonus.

Every time you place a bet on horses or greyhounds or enter a BetAmerica Sports contest, we release 10% of the value of your bet or entry into your cash balance, and we keep on doing that until you have used up all of our pending bonus balance.

Your updated Pending Bonus balance will appear beneath your wagering balance in the header at BetAmerica.com.  Full details on the sign up bonus are on this page.

 Racing Contests

Racing contests are games that allow users to pick horses or greyhounds from multiple races to make selections.  You score points based on the payouts of the horses and/or greyhounds which finish in the scoring positions for each race.

The most popular contest we offer has points scored on each race based on  a mythical$2 Win & $2 Place bet on each of your selections, and if your horse or greyhound gets first or second, you get the payout. The payout is not what you win, but it is your score for that race.

After all the races in the contest are complete, the user with the highest payout score wins the published prize pool.

Other contest types work differently in how they score, so be sure to check the Scoring tab of each contest before entering.

For full rules view our Racing Contest Rules section of BetAmerica Extra.

If you are unsure as to how to enter a contest, check out our How to Play page by clicking HERE.
Each contest has a designated order of races, but should the races be delayed the contest will remain open until the conclusion of the race at is rescheduled post time. Make sure that if it is not a lockdown contest that you pay attention to the adjusted post times to get your selections in before the race starts.
If both of your selections scratch you will get the post time favorite as your selection for that race.
If your primary selection scratches, your alternate pick will become your selection for that race.
There are two different types of contests that have different rules on selection changes.

  1. Handcuff contests – In Handcuff contests you can change your selections up until the first race in the contest starts. Once the first race goes off your selections will be locked and you will be able to see everyone else’s selections.
  2. Live Play contests – In Live Play contests you can change your selections up until post time to the start of every race in the contest. As soon as the pools close for wagering, selections will be locked to editing and your selections are finalized.

Residents of the US and Canada are eligible to participate in BetAmerica racing contests.  The only exceptions are in Arizona, Iowa, Louisiana, Massachusetts, Montana, North Dakota, New York, Nevada, Oregon, Puerto Rico, Vermont, Virginia, and Washington.

Additionally, all players must be at least 18 years old to enter.

BetAmerica offers contests with entry fees for as low as $0 all the way up to $1,000 entry fees. The prizes for winning the contests are listed on each contest in the lobby. From time to time contests of different sizes and entry fee levels will be available, but each entry fee and prize pool will be listed on every contest.
IRS requires 1099 forms be sent to anyone who’s net earnings were more than $600 in a calendar year. The calculation is as follows.

Net Earnings = Winnings – Entry Fees + Other Earnings

Video

You can check how many free hours you have available by logging in to your account at BetAmerica.com and visiting My Account.  Unfortunately you cannot check your video usage in the BetAmerica iPhone App, we recommend logging in via your mobile web browser to check your video balance.

Yes, BetAmerica offers free video streaming of live races and race replays, you can choose to watch live video streaming on our FastBet pages, in a separate window of within our Handicapping Contests.  Race replays are found on the Results/Replay page which you can find under the Racing tab when logged in to BetAmerica.com.

Once your account has been verified you are able to watch live video streaming and race replays on the BetAmerica website or iPhone app.

We do impose some limitations on the amount of live video which customers are able to watch.

For customers not in a VIP level or in Clubhouse VIP level:

  • 10 hours free per calendar month
  • An additional 1 hour for every $10 wagered or entered into Handicapping contest

For customers in Turf Club VIP level or Winners Circle VIP level:

  • 30 hours free per calendar month
  • An additional 1 hour for every $10 wagered or entered into a Handicapping Contest

Each window in which you are watching video will count individually towards your available hours. For example if you have three video windows open concurrently for two hours, that will count as six hours.

Kentucky Derby

The Kentucky Derby can be found under the track listing Kentucky Derby – Churchill Downs and Race #12.

The Kentucky Derby is race 12.

The estimated post time of the Kentucky Derby is 6:46 PM ET.

Yes, the Kentucky Derby will be available to watch on BetAmerica.com.

You can always retrieve your password by going to the following URL: https://www.betamerica.com/password-help.

We offer a wide range of other deposit options, you can view them on this page:  https://extra.betamerica.com/help/deposit-options/

You can withdraw funds using ACH direct banking transfer or you can request that we send you a check for the amount you’d like to withdraw.

Click Here to learn more about our withdrawal options. https://extra.betamerica.com/help/withdraw-options/.

If you are depositing with:

Telecheck: Most likely they are unknown to Telecheck and can try a lesser amount or another method.

Credit/Debit Cards: If you double click and open the transaction and check the comments sections.

If it says “TRANSACTION_DENIED: Transaction was denied by processor. Please try again, or try an alternate credit card.” This card likely does not allow gaming transactions. They will need to try a new card or a different method.

Other examples of notes in the comments are:

  • INSUFFICIENT_FUNDS: Insufficient Funds – Please contact your bank to ensure you have funds available on this card, and then try again.
  • INVALID_CARD: Invalid Card Number – The Card Number you entered was invalid – please correct the card number and try again.
  • CVV_REJECTED: CVV Rejected – The CVV you entered was incorrect.  Please check the number on the back of your card and try again.

Use this page to see if your credit card is likely to be approved.

Placing your bets is quick, easy and simple with our FastBet pages! Here’s a quick step-by-step guide on how to FastBet: https://extra.betamerica.com/betting-info/new-fastbet-pages/

It’s possible that the State in which you reside is restricted from wagering on Horses and Greyhounds online. Check the restricted states here. If you live in a restricted state, unfortunately you will not be able to wager on the Kentucky Derby with BetAmerica.

If you made a deposit you can request a withdrawal under the My Account and Withdraw Funds tabs.

To Update an address, we need a copy of your Driver’s License with the new address on it or a Utility Bill with your name and address. Send this information to us through our live chat or email

Contact us through email or live chat. It’s possible that you will need to send us a copy of your Driver’s Licence.

Payment Methods

Neteller

NETELLER is an “online wallet” that allows you to deposit, withdraw and transfer funds online. NETELLER provides same-day payments and instant cash transfers to and from affiliated merchant sites and between NETELLER account holders.
For US players NETELLER currently offers Visa. There are also many other local options depending on where you live. For further information on funding your account visit http://www.neteller.com/us/fees-us/.
All withdrawals are approved by our internal review team, which takes approximately up to three business days. Once we have processed your withdrawal, it will take 24 hours for the funds to appear in your bank account.
Yes, to withdraw using NETELLER you need to have made a successful deposit with your NETELLER account within the last six months. If you have made a successful deposit within the last six months, visit the cashier, select the ‘Withdrawal’ tab and then select the NETELLER logo. The amount of your withdrawal will be sent electronically to your NETELLER account after our internal procedure has been completed.
There are no fees for transferring your NETELLER funds to your BetAmerica account, however NETELLER does charge a 2.5% fee to deposit by credit card to your NETELLER account.

More information on fees is available here http://www.neteller.com/us/fees-us/

To fund your BetAmerica account with NETELLER:

  1. Log in to your BetAmerica account.
  2. Go to the ‘MY ACCOUNT tab and select ‘Deposit Funds’.
  3. You will now see the NETELLER logo. To select this deposit option click on the icon or select from the dropdown list.
  4. You then need to enter
    • The email associated with your NETELLER Account ‘Secure ID’ that was sent to you in the registration email you received from NETELLER.
    • Your NETELLER ‘Secure ID’ that was sent to you in the registration email you received from NETELLER when signing up.
    • The amount you want to deposit (in whole dollar, no cents allowed)

 

Once you have received confirmation that your transfer was successful, your funds will be instantly available in your account.

Yes, if you already have made a successful deposit with your NETELLER account, simply login to your account and click ‘Withdrawal’ and then select NETELLER.
Credit Card deposits are instant, providing they are approved by your card issuer.

PayNearMe

  • Login to your BetAmerica account, select PayNearMe as a deposit method and generate a PaySlip with barcode and payment instructions.
  • Take the PaySlip to any 7-Eleven® or Family Dollar® and hand it to the cashier.
  • Tell the cashier how much you want to deposit into your BetAmerica Account and they will collect your funds plus the convenience fee (normally $3.99).
  • Keep your receipt as proof of payment.
  • Your funds will immediately be available in your BetAmerica Account.
You deposit with cash meaning you avoid credit card fees, in fact you don’t need a credit or debit card at all.   There is no requirement, or linking, to your bank account.  Your deposited funds are available instantly.
The only states where you cannot deposit into your BetAmerica account using PayNearMe Arizona and Washington.
There is a $500 daily and $10,000 rolling 30-day limit on the amount you can deposit via PayNearMe.
Once the cashier processes your deposit, it will generally take no more than a few seconds to post to your wagering account.
  1. Login to your BetAmerica Account and click Deposit Now under your balance
  2. Choose PayNearMe as your deposit method either by the logo or in the dropdown menu.
  3. Click “Get Payslip” to print your PaySlip, or follow the instructions on how to add it to your mobile phone.
  4. Take the PaySlip or your mobile phone to your local 7-Eleven or Family Dollar, hand it to the cashier and tell them how much you would like to deposit into your BetAmerica Account. The cashier will process the transaction and hand you a deposit receipt.
  5. Your cash funds will instantly be available in your BetAmerica Account.
To use PayNearMe to deposit into  your BetAmerica account you need to create a PaySlip. The PaySlip contains a unique barcode that connects your PayNearMe deposits to your BetAmerica account. You can create your unique PaySlip using a printer or your mobile phone.
PayNearMe cash deposits can be processed at over 7,000 7-Eleven and 8,000 Family Dollar locations across the country. Click Here to find a location near you.

You can only deposit to BetAmerica by PayNearMe in these states AL,AR,CA,CO,CT,DE,DC,FL,ID,IN,IA,KS,KY,LA,ME,MA,MI,MN,MT,NH,NM,NY,ND,OH,OK,OR,PA,RI,SD,TN,VT,WV,WI,WY.

BetAmerica charges no fees to add funds with PayNearMe, however PayNearMe does charge a $3.99 service fee to process your deposit with them.
PayNearMe lets you enjoy the benefits of BetAmerica without using a credit card or bank account and you avoid credit card fees and possible interest charges.
Yes: all wagers are confidential.

BetAmerica is legal, safe and secure.

The payoffs from winning wagers will appear in your account within a few minutes of the official race results being posted at the track.
To make a withdrawal from your account, go to WITHDRAW FUNDS page under MY ACCOUNT and complete the required steps to withdraw your funds.
When logged into BetAmerica you can click on the Deposit Now link in the top right hand corner.  If you are on a mobile device .

BetAmerica offers many convenient ways to deposit funds.  Our most popular methods are eCash, credit card and PayNearMe.

For a complete list of all deposit and withdrawal methods visit our Payment Methods page.